We have outlined below our booking and payment procedure so that you know what to expect should you decide to book your safari with us:
Our normal procedure when planning a trip is to ensure there is availability for the camps we recommend during the proposal stage. We are generally able to make provisional bookings for a couple of weeks while we finalise arrangements. This isn’t always possible – last minute bookings can be difficult to hold space provisionally and if clients are “shopping around” with more than one tour operator it isn’t possible to duplicate space held in one name.
When you are ready to confirm your trip we will send you a booking form which should be completed and returned. We also require a 25% deposit if booking more than 8 weeks before the start of your trip. The balance is due not later than 8 weeks prior to your trip. Full payment is required at the time of booking if you book within 8 weeks of the departure date.
Once we have received your booking form and deposit we confirm all of the reservations with the suppliers and issue you with a confirmation invoice. Normally this process takes 24 hours but may be longer depending on the speed of communications with the suppliers.
We strongly recommend that at the time of booking you take out cancellation insurance as once your booking is confirmed cancellation terms will apply.
Please read the Booking Conditions on this website carefully – they constitute the conditions on which your booking is accepted.
Our prices are generally quoted in US Dollars. We hold USD and GBP currency accounts, so payments can be made in either of these currencies. If you prefer us to quote in GBP then please request this at the “quote stage”. The GBP price will be calculated based on the Royal Bank of Scotland exchange rate at the date of booking.
The options for payment methods are as follows:
This is generally the best way to pay for a trip. Our bank details will be included on your booking form.
For USD quotes it is essential that you instruct your bank to make payment in US Dollars and not to convert into Sterling at any stage. If there is any currency exchange en-route this will result in a significant reduction in the amount of US Dollars we receive and an additional payment will be necessary to make up the shortfall. If your bank is unable to confirm that your payment will be remain in US Dollars throughout then please do not pay by bank transfer.
Please cover all bank charges from your side.
Sterling cheques are accepted. Please allow a few extra days for processing.
US Dollar personal checks are accepted provided full payment is settled 16 weeks before travel as these take up to eight weeks to clear with the bank.
Cashier’s checks are arranged at your bank and usually clear within a matter of days of us receiving them, although may take up to four weeks. For payment by cashier’s check, full payment is required 12 weeks prior to travel.
Debit & Credit Cards
Visa, MasterCard and American Express payments are only accepted for customers located outside of the European Economic Area (EEA). A 3% levy is added to all card payments to cover transaction costs which are charged by WorldPay.
We regret that we are unable to accept debit and credit cards from customers located within Europe, due to the ban on surcharges resulting from the Consumer Rights (Payment Surcharges) Regulations 2012.
What is/is not included in the price
As our trips are tailor-made to suit your individual requirements, you will be advised prior to booking what is included and excluded from the trip price. However all of our prices exclude: international flights to/from Africa; visas; passports; vaccination costs; excess baggage charges; optional excursions; spending money; tips; local and airport taxes.
Accommodation & meals
Accommodation and meals are as specified in your detailed itinerary. We will gladly pass on any special requests to the camps and lodges but regret we cannot guarantee a request unless it is stated on your confirmation invoice as guaranteed.
Most of our accommodation is en-suite although a few of the bush camps have shared facilities. We will advise you if this is the case.
You should inform us of any special dietary requirements at the time of booking and we will pass the information to the relevant camps and lodges.
Changes after confirmation
Once the price of your chosen holiday has been confirmed at the time of booking, we will absorb most price increases up to 2% of the total cost of your holiday. The main exceptions to this are airline fuel surcharges and increases in or new government taxes or charges. We will not change our prices as a result of currency movements.
Your final documentation will be sent to the postal and email address on your booking form, typically 14 to 21 days before your departure.
If your postal or email address changes after you have booked, but before you travel, then please advise us immediately.