We have outlined below our booking and payment procedure so that you know what to expect should you decide to book your safari with us:
Our normal procedure when planning a trip is to ensure there is availability for the camps we recommend during the proposal stage. We are generally able to make provisional bookings for a couple of weeks while we finalise arrangements. This isn’t always possible – last minute bookings can be difficult to hold space provisionally and if clients are “shopping around” with more than one tour operator it isn’t possible to duplicate space held in one name.
When you are ready to confirm your trip we will send you a booking form which should be completed and returned. We also require a 25% deposit if booking more than 8 weeks before the start of your trip. The balance is due not later than 8 weeks prior to your trip. Full payment is required at the time of booking if you book within 8 weeks of the departure date.
Once we have received your booking form and deposit we confirm all of the reservations with the suppliers and issue you with a confirmation invoice. Normally this process takes 24 hours but may be longer depending on the speed of communications with the suppliers.
We strongly recommend that at the time of booking you take out cancellation insurance as once your booking is confirmed cancellation terms will apply.
Please read the Booking Conditions on this website carefully – they constitute the conditions on which your booking is accepted.
Our prices are generally quoted in US Dollars. We hold USD and GBP currency accounts, so payments can be made in either of these currencies. If you prefer us to quote in GBP then please request this at the “quote stage”. The GBP price will be calculated based on the Royal Bank of Scotland exchange rate at the date of booking.
The options for payment methods are as follows:
Price agreed in UK Sterling (GBP)
Cheques and direct bank transfers (net of all bank charges) are accepted without any surcharges.
Debit and credit card payments are accepted although we unfortunately need to add a 3% levy to cover transaction costs which we are charged by WorldPay.
Price agreed in US Dollars (USD)
Direct bank transfers in US Dollars to our USD account (net of all bank charges) are accepted.
US Dollar personal checks are accepted provided full payment is settled 16 weeks before travel as these take up to eight weeks to clear with the bank.
Cashier’s checks are arranged at your bank and usually clear within a matter of days of us receiving them, although may take up to four weeks. For payment by cashier’s check, full payment is required 12 weeks prior to travel.
Visa, MasterCard and American Express payments are accepted although we unfortunately need to add a 3% levy to cover transaction costs which we are charged by WorldPay.
What is/is not included in the price
As our trips are tailor-made to suit your individual requirements, you will be advised prior to booking what is included and excluded from the trip price. However all of our prices exclude: international flights to/from Africa; visas; passports; vaccination costs; excess baggage charges; optional excursions; spending money; tips; local and airport taxes.
Accommodation & meals
Accommodation and meals are as specified in your detailed itinerary. We will gladly pass on any special requests to the camps and lodges but regret we cannot guarantee a request unless it is stated on your confirmation invoice as guaranteed.
Most of our accommodation is en-suite although a few of the bush camps have shared facilities. We will advise you if this is the case.
You should inform us of any special dietary requirements at the time of booking and we will pass the information to the relevant camps and lodges.
Changes after confirmation
Once the price of your chosen holiday has been confirmed at the time of booking, we will absorb most price increases up to 2% of the total cost of your holiday. The main exceptions to this are airline fuel surcharges and increases in or new government taxes or charges. We will not change our prices as a result of currency movements.
Your final documentation will usually be sent to the postal or email address on your booking form, typically 14 to 21 days before your departure.
We usually send this pack out by first-class mail and email within the UK, or just by email if overseas. If you are overseas and wish to receive a hard copy rather than email documents then please advise in advance and we will be happy to send copies by airmail.
If your postal or email address changes after you have booked, but before you travel, then please advise us immediately.